Refund policy

Return and Refund Policy

You have the right to cancel your order within 14 days of receiving it. Please contact us at integrity3designs@outlook.com within this period to request a return. You then have a further 14 days to send the item back.

Items should be returned unused and in their original condition and packaging. You may inspect an item as you would in a shop, but we may make a reasonable deduction if it has been handled beyond what is necessary to establish its nature, characteristics and function.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage. Please obtain proof of postage, as returned items remain your responsibility until received.

Personalised products or items made to your individual specifications cannot normally be cancelled or returned unless they are faulty, damaged or not as described.

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs where appropriate. Your statutory rights are not affected.

For cancellations under your statutory right, we will refund you within 14 days of receiving the returned item or evidence that you have sent it back, whichever is earlier. Refunds will be made to your original payment method. Where applicable, we will also refund the cost of the least expensive standard delivery option offered when the order was placed. Additional charges for upgraded delivery are not refundable.